Withdraw not proceed penality

Withdraw is not proceed and penality showing due to multiple accounts. Can anyone help here…?

you chose BTC or PayPal?

Support is the only ones that can help and they don’t respond. You are pretty much out of luck. You can try and email but I have not heard anyone actually getting a reply from them. Several have had the payment penalized for this allegation with no explanation beyond an accusation of multiple accounts. PayPal or Bitcoin cashout choice doesn’t matter.

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