Payment delayed

Hi ! I have requested to withdraw my payment 4 days ago but not yet recieve my payment in my account or wallet.
When i have sent them email to release my payment,then they say…this

Are you using the new Binance (E-Mail or ID) method?, also Any Updates?

my wd too, i check in history success but i check in BTC TX Explorer still pending

This means they had done their part, nothing on them, just wait for BTC network now.

How much time it take to withdraw money in binance??

Yep ! It’s been 5 days for me as well